Archive online Store/ TFG service just bad

We recently made a purchased from the online store. Not only was the process of making an online purchase below par in terms of the website itself, the delivery was an absolute mess! We part received the order and the contents were sneakers and we needed to collect the order at a selected store of our choice. On arrival we discovered that 2 different sneakers were packed in the box. We had maw a formal complaint last night and have yet to receive any response. I understand there is 48hour response time but we made the purchase with an stimated time in mind. Also, the Sportscene staff were kind enough to tet and assist and call for a solution but the telephonic response they got was a simple, if we don't want it we can get a refund! I cant quote verbatim as i wasnt on the call myself and when I asked for the online manager number, well, il still waiting for it... I mean, the time and effort spent, cost involved to collect and now needing to go back again to return as the store couldnt even take it in! To just be told we must just take a refund if we don't want it! The mere fact that a complaint was logged and their staff called to get a solution shouldbr prompted additional urgency but it must be that we are just 1 in a million customers they have so it doesn't matter the sort of treatment given in this regard! To top it off, it seems that when the staff here online store it's like they just don't want involvement or they not even surprised or theres just nothing no 1 can do! This is the impression we got for both stores, the collection store and the store they sent us to! I'm still blown away! This is only just our 2nd online purchase from them. I guess we wont be missed at all!