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IJ
Ij J

1 reviews | Active since Sept 2019

03 May 2021, 11:37

appauling service

TFG is the worst, I made payment way in advance on the 16/04/2021.. i got non stop harrassment calls for payment of R1650 which is not even due, i was sent to collections being charged collections calls R20 charged for sms I WANT THEM CHARGES to be removed . I will take this matter further I sent PRoof of payments to *** as advised my numerous people I have not received any feed back i sent to *** i called in to be told everytime" we are working from Home and must speak to our supervisor.. well clearly you guys are doing nothing at home thats why noone is allocationg my payment. i called again today spoke to a Wilhemena who said " we are working from home" will escalte to Elliot her supervisor.. I want this matter resolved TODAY.

0
Replies (4)
TFG
TFG's reply03 May 2021, 13:14
Official
Dear Larna  We’re extremely sorry for the service you have received.  It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately.  Thank you for your patience, you will be receiving your reference number for this query shortly.  Take care and be safe.  Warm regards TFG Customer Support Team
IJ
Ij J's update03 May 2021, 20:21
Reviewer Update
Nothing has been resolved but you are sending me mails thats you charge R20 for to tell me my damn issue is resolved

My card is still blocked

My payment is still outstanding

The ref number u sent me is the same ****ing ref number on my payment but you telling me u cant find the payment.

Bull****
IJ
Ij J's update03 May 2021, 20:21
Reviewer Update
You have not allocated my payment how can you respond and say its resolved
IJ
Ij J's update03 May 2021, 20:22
Reviewer Update
I paid into your fnb account so go find the payment