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WS
Wade S

1 reviews | Active since Aug 2020

15 Jul 2021, 12:40

APPAULING SERVICE

Good day I am amazed by the lack of service I'm receiving from you guys.Ive signed up for one of your products nearly a month ago and I'm I'm still waiting for the documents to be sent!!! I've spoken to numerous consultants from your call center and was promised feedback it's been 2 weeks and nothing!!!!! I've sent emails to your customer support and I don't get any response apart from an automated response. This lady was very quick to sign me up promising ne the world. Now I ask this question..... Once you sign up the customer... Are there no follow up????? She was quick to get all my info signed me up and now I'm left in the dark!!! It cost me more than aR100 in airtime holding on for someone to assist and I'm being sent from pillar to post. Should I need assistance with this policy will I have the same problem???? Can I ask that one of your managers contact me asap or just cancel all my services I have with you

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Replies (2)
TFG
TFG's reply15 Jul 2021, 16:36
Official
Good day Wade  Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.  We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.   This matter will be addressed with the highest priority, your reference number will be sent to you shortly.  Warm regards TFG Customer Support Team
WS
Wade S's update19 Jul 2021, 15:19
Reviewer Update
It's Monday afternoon 19 July 2021 and still have I not received a call or email from you guys but this morning my account was debited!!!! So who do I go to seeing that no one is interested to respond to my queries??? Should I approach the consumer act?