Appauling Poor Service From Well Known Brand

Item: TFG
Rating: 1
Author: JOSEPH N

Refund Order Number: p*** The above was my order number since April 2020. I've requested a refund as my order is always get canceled. Spoke to Lloyd who is a Team Leader in the Sportscene Online Shopping Department and also to a Michaela in the same team and was assured it will be processed within 3 to 5 working days meanwhile it's now 10 working days passed. I would like to have my R550 and a R2000 voucher for poor service and for providing me false information. I am still awaiting for feedback on the situation.

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Replies (2)

JOSEPH N's updateReviewer Update

27 Jun 2020, 14:23

Well the refund was eventually paid after 2 months worth of up and down. However I am still waiting for my voucher please. This for the all the stress and anxiety you have caused me through this lockdown. You can email me the voucher as soon as possible please

JOSEPH N's update27 Jun 2020, 14:23

Reviewer Update

TFG's replyOfficial

11 Sept 2020, 08:36

Dear Joseph Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.

This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team

TFG's reply11 Sept 2020, 08:36

Official