Appalling service received on reporting a *****ulent Foschini account

I am a victim of identity theft and an account has been opened with my ID number. I have been emailing TFG to provide process to dispute as I am currently living abroad. This requirement is unreasonable and impractical for someone living overseas. It is deeply concerning that a company of TFG's size and reputation does not have a process in place to assist customers residing outside South Africa. Am I expected to fly back to South Africa just to report a crime I did not commit? The lack of support is frustrating, and it feels like I am being forced to accept liability for an account I neither opened nor used.