Appalling service delivery from TFG and @Home

On the 24th of April, I placed an order online for an item from @Home. It is now almost the end of July and I have not yet received the item although it is currently in the distribution warehouse in my city and has been there since the 11th of June. I have called TFG many times to ask them to arrange delivery and sort the issue out and each time the response falls short of its promise if it does ever arrive. I received no calls or emails even though I have sent multiple emails and called multiple times. The response time for any emails is far beyond 2 weeks and I am now displeased as well as fed up with the service. Only 1 of my 4 emails have been answered and with no real help at all. I understand the repercussions lockdown has caused but this has now become a ridiculous turn of events. In my frustration, I decided to cut my losses and cancel the order. The cancellation has also not been resolved. The cancellation email and information I was requested to send, has not even been locked at according the agents. The phones at TFG head offices ring continuously and the agents often put me on hold so that I end up having to cut the call as I have been waiting for over 20 mins at a time trying to sort out the issue. Even if I wanted to lay a customer complaint, I would be unsuccessful in voicing my frustration as there is no response to any forms of communication. I am told that I will be called back but no one calls and when I end a call, the agents do not even bother to call me back. @Home and TFG what are you going to do to resolve the issue? or will I be waiting indefinitely for you to sort this out?? I will not recommend buying anything online from this store as they clearly cannot get all their ducks in a row when faced with multiple obstacles.