ZN
Zama N
1 reviews | Active since May 2017
22 Aug 2019, 13:15
APPALLING SERVICE
I purchased a perfume online on the 08/08/2019 order number p*** only for my order to be cancelled same day due to “insufficient stock” or “damaged goods” yet they were able to process the transaction without hesitation! I’ve been calling to find out about my refund and I’m told it will take * to ** days because the purchase was made with debit/credit cards. As it stands I still haven’t received my money. I have no choice but to ask Consumer Ombudsman to intervene
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TFG's replyOfficial
22 Aug 2019, 16:39Good day Zama We’re sorry to hear about this, we can imagine your frustration! We’ve passed your feedback on to the team to investigate. They will be in touch with you to assist.
Your reference number is RM195522. Kind RegardsThe Customer Support Team
Your reference number is RM195522. Kind RegardsThe Customer Support Team
TFG's reply22 Aug 2019, 16:39
Official
Good day Zama We’re sorry to hear about this, we can imagine your frustration! We’ve passed your feedback on to the team to investigate. They will be in touch with you to assist.
Your reference number is RM195522. Kind RegardsThe Customer Support Team
Your reference number is RM195522. Kind RegardsThe Customer Support Team