APPALLED BY THE LACK OF CUSTOMER SERVICE AND PROFESSIONALISM @HOME LIVING

On the 12 of April 2018,I had placed an order online for the JAZZ CORNER COUCH. I received an e-mail conforming that my order has been placed under order number P ********** 9

On the 13 I paid for the order as I had 48hrs to secure the couch, an amount of R9500 was deducted from my account.I did not receive an email acknowledging payment for the order. The following morning I contacted the Call Centre and I spoke to Aisha who requested me to send the proof of payment to ********** I send the proof and she informed they will get back to me.

Today Monday the 16 I contacted the Call Center again as no one got back to me as agreed, I spoke to the first lady who gave me the "I'm not sure answers" who transferred me to Aisha that I spoke to Saturday who also gave me the “I'm not sure answer” “we waiting on our Technical team” and she was becoming very impatient with me. I asked to speak to a superior and I was transferred to Chamelle who asked me to send the proof of payment AGAIN. Later on she sends me an e-mail claiming that the couch is out of stock. I can send a bank statement in order to be refunded. Why am I sending a bank statement when I have sent you proof that the money was paid to your TFG group and there is a reference number on the proof of payment for that particular payment. I went on line to check the couch it says In Stock. I ordered a new one and I was provided with the new order number (P ********** 58) yet she told me it's no longer available. I send her and email with the screenshot of the new order awaiting payment and asked her how is this possible. She called me back claiming the is only one left she will try and get me that one.

I have paid for this couch and I am not begging anyone for it! The inconvenience caused is so unnecessary and of poor customer service.

I am disgusted at the level of incompetence from your employees and lack of professionalism.