Apathetic and aloof telephonic customer service.

For Mother's day I decided to spoil myself and buy myself a bag online. Exact had some promotion, and I used the opportunity to also purchase a few items for my family as well. Upon checkout, I noticed that the usual EFT option was not available but rather another supposedly secure means of EFTing via another site. Me being very cautious about online purchasing and credit card transactions too, this did not sit well with me. I decided to call and get clarity on whether I can still EFT or do a similar safer transaction. Unfortunately I cannot recall who I was speaking to, but I was speaking to such a rude and unhelpful lady, who just point blank gave a 'NO this is what we do and that's it' sort of answer. It wasn't until I spoke to another local retailer today, that I realised that what I received was just bad service. Today a lady told me 'let me see what I can find out for you', she helped me retreive my purchase and assisted me to pay via EFT through my own bank's website, making sure I use the new details, etc.

For a big retailing group like TFG to treat their customers (who is LOOKING for a way to SPEND money on them), so apathetic and aloof, is quite frankly a shame. Now that I know what real customer service feels like, I felt the need to share.