Another cold night

I received a statement as usual monthly stating that I must pay R660 by the 1st of June, on the 31st May I paid it. When I tried to purchase on the 13th June I was asked to pay R453, which i paid again. Today again i tried purchasing and again i was told to pay R270, I asked to speak to head office, I learnt that TFG were at fault as they were directing my installments to 1 payment plan, I'm up to date with my payments, TFG agrees to being at fault but they refuse to allow me to buy blankets and a towel that I needed so very much, I was told I must come back in 24hrs, I'm currently deployed and had 1 day only to go to town, i explained all this, they didn't care and again it was not my fault. Raylene didn't care ref number for this call: 06201E952. If I had not been up to date TFG would be calling every day, now it's to much for them to authorize and acknowledge their mistake, I was told the only way I was gonna get the blanket was if I paid, I was already made to pay before wrongfully. The reason why we have accounts so we can purchase now and pay later, so everytime I go to TFG I must pay 1st before they can assist me. Now I will be cold until the end of the month as that's the next time I'll be able to purchase this blanket. Nxaa