aD
altaaf D
1 reviews | Active since Mar 2014
13 Jun 2021, 16:56
Annoyed online customer
Dear TFG
What is the point of advertising items that you do not have stock of? Last week a pair of soccer boots was R399 and I placed 4 orders for the same item and all were canceled due to no stock, I emailed customer care and they responded by saying no stock was available and the items will be removed from the site, Today the same item is still available but the price has changed to R499. I have placed another order today which is the 5th time .
If you don't have stock remove the item but if you keep the item on the site and change to price to a higher price it raises some questions,
I am a very annoyed and disappointed customer.
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TFG's replyOfficial
14 Jun 2021, 10:04Good day Altaaf Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply14 Jun 2021, 10:04
Official
Good day Altaaf Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team