1 reviews | Active since Aug 2019
ANNOYED! Is Bank Matching even a department?
Good day,
I have been trying to get through to someone who can assist me with a payment I made using the online app.
The payment went to an old account i had before that is currently closed.
The payment was done on the 25th July 2019.
Since then (25th July 2019) i have been trying to get through to someone to assist me to have the payment reallocated to my active account. without any luck.
I have been through to the customer care department then was informed that the bank matching department is the department i should speak to.
It took me about 3 days to get through to bank matching ( no one answers calls)
Anyway, i was successfully transferred to bank matching, only to be told that I have to go back to customer service.
To date i have still not been helped. I don't know where i am with my query.
I am refusing to pay for the interest on the account because of this!
Where is my payment???? Why cant anyone help me ?
Can this be resolved please. I think ive been pretty patient enough.
Im really gonna take things further if i dont get answers soon.
Thanks, Candice
Thank you for keeping in touch.
Kindly provide us with a target detail report for the payment made on the 25th July 2019 so tht we may look into this for you.
The requested documentation may be forwarded to ***.
Kind regards
The Customer Support Team
Thank you for keeping in touch.
Kindly provide us with a target detail report for the payment made on the 25th July 2019 so tht we may look into this for you.
The requested documentation may be forwarded to ***.
Kind regards
The Customer Support Team
Please find attached details of payment.
This was previously sent to both the Bank Matching team and customer servicePayment.png 88.02 KB
Please find attached details of payment.
This was previously sent to both the Bank Matching team and customer servicePayment.png 88.02 KB
We confirm receipt of your proof of payment and will revert back to you as soon as possible.
Please confirm if you would prefer communicating via email or Hellopeter moving forward.
Kind regards
The Customer Support Team
We confirm receipt of your proof of payment and will revert back to you as soon as possible.
Please confirm if you would prefer communicating via email or Hellopeter moving forward.
Kind regards
The Customer Support Team
Im happy to take it offline. You may proceed to contact me via email.
Regards,
Candice
Im happy to take it offline. You may proceed to contact me via email.
Regards,
Candice
Im Back here...
One problem after the next...
I am Now so drained....
I would just like to express my concerns around the blocked account issue.
So with me being on a fixed term contract that gets renewed annually, My account will be blocked for 6 months. Which means that my account will not be in use for that half of the year until i supply you with my renewed contract the following year.
I called in to your customer care line, explained my situation who gave me ******* advice? Then was put through to management who requested that I forward my employment confirmation letter and said they would get back to me.
I then received a call back with a long story and conducted a credit check without my consent!!!
I am highly irritated by this as I have not given them permission to do so.
I'm sorry to say, but i'm taking this further.
Im now at a loss for words.
Candice
Im Back here...
One problem after the next...
I am Now so drained....
I would just like to express my concerns around the blocked account issue.
So with me being on a fixed term contract that gets renewed annually, My account will be blocked for 6 months. Which means that my account will not be in use for that half of the year until i supply you with my renewed contract the following year.
I called in to your customer care line, explained my situation who gave me ******* advice? Then was put through to management who requested that I forward my employment confirmation letter and said they would get back to me.
I then received a call back with a long story and conducted a credit check without my consent!!!
I am highly irritated by this as I have not given them permission to do so.
I'm sorry to say, but i'm taking this further.
Im now at a loss for words.
Candice