ANGRY TFG CUSTOMER

In may month i squared up my account and over paid it by R750.0 i then went into store to ask what will happen now they said my money would be refunded. I had to fill out a refund form which i did the manager at Markham blueroute mall who assisted me very nicely sent all my paper away and ways told it would take 3 working days. Its now been 5 months later and still nothing. But was it me owing then they would have been hounding me for their money. I need answers and assistance. i would appreciate it if the tfg group would help me !!!!!!!