***** and Sloppy investigation

On the 15 February 2024, There were 2 *****ulent transactions that occurred (At 2 stores that I am way far from). I submitted all the documentations were requested and I was told the investigation takes 6-8weeks. Every time I ask for feedback I get "Please allow time for investigation".

Today, 24 April 2024 (well over 8 weeks period) when I follow up i al told the same story. NOW, my question is, My account was PAID UP and to day I received an installment due, Who is supposed to pay it considering my account balance is 0.00? Please help e understand that since none of the consultants is able to answer that. If the investigation are still continuing why not freeze the account until them?

Please provide a positive response I can't be stressing about such.

PLEASE RESOLVE MY ISSUE AND CLOSE THAT ACCOUNT.