AMERICAN SWISS ACCOUNT BLOCKED WITHOUT CONSENT!!!!!!!!!!!!!!!!!!

I am extremely disgruntled by your collections dept that changed my payments terms without my consent or request to have it done...I didn't even know it was possible to do that, after I contacted your office to explain the reason why I couldn't make the full payment. I specifically requested that a note be made on the system...........I find this extremely upsetting and unacceptable. Every time I phone I speak to a different consultant, which then gives me a different explanation regarding my account issue. I had to pay R696 for monthly payment, I paid R1000, then R138, then R20, as the system kept showing I can't purchase unless I pay in these amounts. To my astonishment even though I paid more on my account, I had to pay for stuff of R1100 from my pocket. Look I am by no means forcing you to unblock my account, I just feel it's more than just lame to do something let that without informing or consulting a customer. I've made endless calls to your call centre, then I get transfered between the different departments for long periods. One of the consultants even informed me the reason why I can't buy on the account has to do with my 'add on' products, which still doesn't make sense.

I feel embarrassed to go in store as advised by your consultants, and it seems I want to force the company to give me credit and that I am stubborn to accept what the system says. I need urgent feedback regarding this account issue,........................................Or carry on this way by keeping the account blocked, I will then just have to pay you off and close my account, the sooner the better..........