All's well that ends well

Good day,

I purchased an item online at @home and was sent the wrong item. Furthermore, the item was open and damaged. I thus queried this with the online customer services department and dealt with Michelle. She promised me feedback asap, and I didn't receive anything. The next day I then followed up again, and this time spoke to Nieshaan (sp?), and again didn't receive feedback as promised.

I then managed to get hold of Cara Styles who was able to assist me. She managed to investigate the issue thoroughly and propose a solution - whilst keeping me in the loop the entire time. During the course of getting the issue resolved, Cara was out of office and Aghmat Richards took over. Amazing service from him as well. Gave me constant feedback and went out of his way to make sure that the customer stays happy.

Cara and Aghmat - what champions! TFG needs more people like them around.