All Lies
I do understand that there might be some delays with the IBT system as we all get back to reality after covid lockdown 5/4 but seriously I requested a IBT from Promenade Archive to Zevenwacth as I am a pregnant lady and am not able to really travel out much. It has now been 6 days and I do not even know where my IBT is as Zevenwatch says they checked the system and Promenade had not even checked out the sneaker yet. I called Promenade and they advised that they were very busy who day thrusday and could not IBT it yet on Thursday nor Friday nor Saturday. I called Promenade again this morning and was promised a call back while they check if the sneaker had been sent out on Monday as Sunday the drivers did not collect. I am still waiting for my call back. I am annoyed and frankly very emotional about this as I am at that point in my pregnancy where I would love to crack and become the monster but I am holding back the anger because that is not my nature.
I would really like some sort of feedback but I don't even know if I will be getting assistance. The sneaker 1 want is the last in its size I have tried purchasing it online and it is sold out I have called 3 stores and also gone to Somerset Mall Archieve over the weekend where i was told i shouldnt even bother with the IBT because it will never come or take up to a few weeks to get to the store I want. All this information is contradictory.
I have been a loyal club member for the past few years and the purchases I have made are not small I would love some level of service and for somebody to com back to me.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
