1 reviews | Active since Jul 2019
Account suspended
I called the Foschini call centre last week as I needed to change my e mail address in order to receive my monthly statements. as I start a new position with a different company on the 1st August . The agent and I went through some questions from the credit bureau.Upon completion the agent informed me that I had failed the test and would need to submit 3 months back statements.I objected to this as I am not applying for credit. She then informed me that my account would be blocked if I did not submit the documentation. So my account is suspended and from the 1st of August you have no way of getting me statement to me unless you post it.
I am furious to be treated in this manner.I am a longstanding customer, I have always paid my account.
In this economic climate are you really that keen to force a customer to stop buying from you?
At TFG, we value the privacy, security and confidentiality of our customers’ information.
We advise that in the event of card replacements , block removal or detail amendments, certain security measures has to be followed to ensure the safety of our customers and TFG.
Your credit has been temporarily suspended.
To utilise your account, we require a copy of your identity document and 3 months bank statements.
Kindly send the documents via e-mail to *** or visit your nearest store with the documents where the store staff will assist you.
We do apologise for any inconvenience caused.
Kind regards
The TFG Team
At TFG, we value the privacy, security and confidentiality of our customers’ information.
We advise that in the event of card replacements , block removal or detail amendments, certain security measures has to be followed to ensure the safety of our customers and TFG.
Your credit has been temporarily suspended.
To utilise your account, we require a copy of your identity document and 3 months bank statements.
Kindly send the documents via e-mail to *** or visit your nearest store with the documents where the store staff will assist you.
We do apologise for any inconvenience caused.
Kind regards
The TFG Team
I will pay of the balance and simply go elsewhere for my purchases.
I will pay of the balance and simply go elsewhere for my purchases.
Kindly advise if our Forensics department has been in contact with you.
KInd regards
The TFG Team
Kindly advise if our Forensics department has been in contact with you.
KInd regards
The TFG Team
No not yet.
No not yet.
Kindly advise if our Forensics department has been in contact with you.
KInd regards
The TFG Team
Kindly advise if our Forensics department has been in contact with you.
KInd regards
The TFG Team