Account Settlement Issue - Lack of Resolution

I am very disappointed with the handling of my account issue at Foschini. Before making my last payment, I called to confirm the exact amount owed, which was confirmed by the agent. I proceeded to make the payment as instructed. However, a week later, when I called to close my account, I was met with a series of conflicting stories, including claims that my account had been handed over to collections.

I explained that this was an error, and MSD had issued a rejection letter related to this situation. Despite this, no action was taken on my account to resolve the issue. I was then told that MSD had charged me an additional R400+ in interest, which I firmly refuse to pay as MSD is aware of this query and has not added any interest to my account.

Since then, I have been given varying amounts due, and nothing has been consistent. The last person I spoke to, Shannon from customer service, was helpful, but she is still waiting for feedback from the team leader handling my case.

Despite all of this, I continue to receive calls demanding payment, while the core issue remains unresolved. Foschini is refusing to close my account and is instead adding more charges, while I have yet to receive accurate information about my account status.

This matter needs urgent resolution as I have already paid my account in full and simply want it closed. I expect Foschini to address this issue promptly and professionally. @*** and for MSD @***