TA
Tarnelle A

1 reviews | Active since Nov 2012

07 Sept 2016, 15:59

Account paid up, refusal of zero balance letter!

<p>I was owing TFG just over R5k in 2014. I lost my job so I couldn't make the payments. When I started my new job I received letters from Shrives Attorneys that I had been handed over. I continued making payments of R350 per month directly into TFG's bank account. When I was allegedly owing just close to R4k I contacted TFG direct to see what my actual balance was. I was told approximately R2k. I decided to settle the full amount owing. Now when I ask them for a paid up letter, they are telling me to deal with Shrives, and pay the additional R2k. The exact response from them was: </p> <p>Good Day Ms Alleyne</p> <p>Kindly refer to Shrives Inc on ********** 301 this is the agency that your account is with and balances/letter needs to be discussed with them.</p> <p>Kind Regards</p> <p>KIM ALEXANDER<br /> Debtors Admin Administrator</p> <p>Debtors Admin Department</p>

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Replies (14)
TFG
TFG's reply13 Sept 2016, 15:07
Official

Good day Ms Alleyne

We would like to thank you for your comment.

Your e-mail has been sent to the Recoveries Department who will revert with feedback soon.

Thank you for contacting us in this regard.

Kind Regards

Shereen Fernandez

TFG
TFG's reply13 Sept 2016, 15:07
Official

Good day Ms Alleyne

We would like to thank you for your comment.

Your e-mail has been sent to the Recoveries Department who will revert with feedback soon.

Thank you for contacting us in this regard.

Kind Regards

Shereen Fernandez

TFG
TFG's reply13 Sept 2016, 15:08
Official

Good day Ms Alleyne

We would like to thank you for your comment.

Your e-mail has been sent to the Recoveries Department who will revert with feedback soon.

Thank you for contacting us in this regard.

Kind Regards

Shereen Fernandez

TFG
TFG's reply13 Sept 2016, 15:08
Official

Good day Ms Alleyne

We would like to thank you for your comment.

Your e-mail has been sent to the Recoveries Department who will revert with feedback soon.

Thank you for contacting us in this regard.

Kind Regards

Shereen Fernandez

TFG
TFG's reply13 Sept 2016, 15:08
Official

Good day Ms Alleyne

We would like to thank you for your comment.

Your e-mail has been sent to the Recoveries Department who will revert with feedback soon.

Thank you for contacting us in this regard.

Kind Regards

Shereen Fernandez

TFG
TFG's reply13 Sept 2016, 15:09
Official

Good day Ms Alleyne

We would like to thank you for your comment.

Your e-mail has been sent to the Recoveries Department who will revert with feedback soon.

Thank you for contacting us in this regard.

Kind Regards

Shereen Fernandez

TFG
TFG's reply13 Sept 2016, 15:15
Official

Good day Ms Alleyne

We would like to thank you for your comment.

Your e-mail has been sent to the Recoveries Department who will revert with feedback soon.

Thank you for contacting us in this regard.

Kind Regards

Shereen Fernandez

TFG
TFG's reply13 Sept 2016, 15:39
Official

Good day Ms Alleyne

We would like to thank you for your comment.

Your e-mail has been sent to the Recoveries Department who will revert with feedback soon.

Thank you for contacting us in this regard.

Kind Regards

Customer Service Team

TFG
TFG's reply13 Sept 2016, 15:40
Official

Good day Ms Alleyne

We would like to thank you for your comment.

Your e-mail has been sent to the Recoveries Department who will revert with feedback soon.

Thank you for contacting us in this regard.

Kind Regards

Customer Service Team

TFG
TFG's reply13 Sept 2016, 15:42
Official

Good day Ms Alleyne

We would like to thank you for your comment.

Your e-mail has been sent to the Recoveries Department who will revert with feedback soon.

Thank you for contacting us in this regard.

Kind Regards

Shereen Fernandez

TFG
TFG's reply13 Sept 2016, 15:45
Official

Good day Ms Alleyne

We would like to thank you for your comment.

Your e-mail has been sent to the Recoveries Department who will revert with feedback soon.

Thank you for contacting us in this regard.

Kind Regards

Shereen Fernandez

TFG
TFG's reply13 Sept 2016, 15:45
Official

Good day Ms Alleyne

We would like to thank you for your comment.

Your e-mail has been sent to the Recoveries Department who will revert with feedback soon.

Thank you for contacting us in this regard.

Kind Regards

Shereen Fernandez

TFG
TFG's reply13 Sept 2016, 16:06
Official

Good day Ms Alleyne

We hereby thank you for your e-mail and would like to apologise for the difficulty experienced.

Your e-mail has been sent to the Recoveries Department who will revert with feedback soon.

Kind Regards

Customer Suppoer

TFG
TFG's reply13 Sept 2016, 16:06
Official

Good day Ms Alleyne

We hereby thank you for your e-mail and would like to apologise for the difficulty experienced.

Your e-mail has been sent to the Recoveries Department who will revert with feedback soon.

Kind Regards

Customer Suppoer