LJ
Liz J

1 reviews | Active since Dec 2016

04 Sept 2021, 15:05

Account paid in full . Yet i am being harrassed for monies owed. What did i Buy

I have an account with Foschini and this account I paid in full after or so I thought the full balance was paid. And I never used the account again since . After about 4months I informed i owed them money as i paid a R100 short to my surprise i could not believe it . I paid the 100 as i did not want to owe any monies. After two months i was called again and advised i owed again the same 100.00 ,and the account has been handed over and i owe now 300.00 _+ . I was surprised at this and was informed if i pay this at the store this week the account will be closed. Once again i did not want to have a bad record and argued with the consultant who advised me that i will be handed over if i dont pay this . I paid the 350.00 and thought that will be the end of it.. OMG To my surprise i am receiving threatening sms's and phone calls that i was handed over and need to pay 1200.00 something . How is this possible why do i owe more money and what did i Buy. Speaking to the consultants is frustrating and useless as all they want is money to be paid. Well i am not paying another sent .I would like a recon of my account and i would like to know what did i Buy , where did i buy it . What money do i owe you Foschini and when will this harrassment end please . Can someone give me what i want and please clear my name from owing you any moneys. I would really like to have some feedback on this after months of trying to resolve this and nothing is happening and I am being harrassed . CAN I HAVE URGENT FEEDBACK PLEASE ..

0
Replies (1)
TFG
TFG's reply05 Sept 2021, 12:37
Official
 Good day Liz
 
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. 
 
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.  
 
This matter will be addressed with the highest priority, your reference number will be sent to you shortly. 
 
Warm regards 
TFG Customer Support Team