1 reviews | Active since Mar 2020
account opened on fals information
Last year June I opened an account with the Fix, told them that I am currently on an internship they had no objections with that. In the beginning of May they lock my account saying that since my employment contract is ending in November they have to lock the account so i cant pay with the account unless I provide a letter that I am permanently employed. They failed to mention this very important information to me when I opened the account and even on the contract that i sign the information is not there. They practically made me open an account on false information, had I known this information from the beginning I would have never open that account, I basically used the account for 6 months now Im left to pay interest of an account that I did not even use.
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team