1 reviews | Active since Jan 2012
Account Issue
I am very annoyed with TFG. I purchased 2 pairs of tekkies online on 7 July 2022. My package arrived on 13 July 2022 and I returned the one pair on 14 July 2022. Technically my monthly installment should have only been R467 for the 1 pair (R2800) and I was charged for both pairs (R934) even though the second pair was returned. I actually paid R600 on my account that month, thinking they would correct it on their side. This month I was charge the additional R334 plus my monthly installment. So I have basically paid more in 2 months than what I should of. Instead of R934, I have already paid R1410 (R467 more),AND now I am being charge a extra R91.42 for legal costs. I have been a very loyal customer for many years and this incident has left a sour taste in my mouth! I will pay up this account and close it! You have just lost a very loyal customer!
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team