Account is up to date

I was told to change my Luella Card to a Total Sports card two months back by the agents at both Total Sports and Markham. I was not advised to update when paying my details and as such the last two payments that i have made were allocated on the Luella card incorrectly. The call center agents have confirmed that they can see the payments reflecting on their side as well. <br> Its been two weeks after i went to total sports in Rosebank and they informed me they will get it sorted out but nothing has been done. i keep getting smses that tell me my account is in arrears and this will clearly affect my credit rating.<br> The money needs to be transdered from the closed account (luella) to the opened on (total sports) its that simple.