MK
Mpho K
1 reviews | Active since Nov 2021
23 Nov 2021, 10:43
Account in arreas
Issue has not been sorted out, a lady from collection called me on Wednesday advise she will send it my query to customer service for assisted and haven't heard anything since then, account still shows that I'm in arreas yet I'm making payment every month
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TFG's replyOfficial
23 Nov 2021, 17:22 Good day Mpho
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply23 Nov 2021, 17:22
Official
Good day Mpho
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team