FH
Frederick H
1 reviews | Active since Nov 2014
30 Dec 2020, 10:44
Account in arrears according to Tfg
My mother paid her account twice in November because she didnt want to leave it to December and not have any money.Now Tfg is constantly phoning and sending messages saying that her account is in arrears.Is this how the Tfg group handle their accounts?The people that is in accounts can see she made a payment in the beginning of November and at the end.Why would you still be looking for a payment in December???I wont recommend opening an account with them if this is the way they treat life long customers.
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TFG's replyOfficial
31 Dec 2020, 08:26Dear Frederick Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply31 Dec 2020, 08:26
Official
Dear Frederick Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
FH
Frederick H's updateReviewer Update
05 Jan 2021, 12:06Now they sms my mother and says her cell contract with mtn will be suspended if she doesnt pay her account.She is not going to pay her account till the last two payments is sorted out.
FH
Frederick H's update05 Jan 2021, 12:06
Reviewer Update
Now they sms my mother and says her cell contract with mtn will be suspended if she doesnt pay her account.She is not going to pay her account till the last two payments is sorted out.