Account credit missing / false advertising/ no response

Tfg s customer service has become so shockingly below standard before you have assistance now the simply half attempt to address queries or outright just ignore customers

I recently found over 300 rand credit has gone missing off my account what’s the response I get you made a purchase . No sorry I made a purchase and my balance was over 300 after that purchase was made only to find days later now my balance is 0 which is incorrect Tfg there after : NO RESPONSE

prior to this I provider physical proof Tfg had false advertised what did they do ? NOTHING

I THINK IN FUTURE ILL TAKE ISSUE WITH TFG STRAIGHT TO CONSUMER WATCH THEY CLEARLY HAVE NO REGARD FOR CUSTOMER SERVICE I HAVE BEEN A LOYAL BUYER OF THIER GOODS FOR YEARS I FIND IT A DISGRACE THEY COULDNT BE BOTHERED TO ADDRESS LIGITIMATE QUERIES AND CONCERNS