Account card ***** & poor service

I had my TFG account card replaced without my knowledge and the ********* went on a Christmas shopping spree on 16 December.

The initial service received from TFG forensics department after i got to know of this was terrible and cost me some days before properly logging this case with the police.

1. How do account card replacements happen so easily under your watch TFG. 2. You have a whole forensics department but no proactive approach at all. 3. It’s funny how i can still receive a statement via email but when a ********** card replacement was done i receive no notice at all. 4. Why are paid up dormant accounts not auto suspended? I know Edgars does it, surely TFG can also do the same to protect customers.

I am highly disappointed after having been a loyal customer for years. From 2014 up until 2017 i even did part time brand ambassadorship, so you can imagine the disappointment.

I hope my case is resolved quickly and i don’t suffer any loses die to your weak systems that allow ********* to thrive at the expense of your customers.

Please also check your employees. It’s hard not to think this was an inside job.