Account blocked without my consent

I have been a customer of The Foschini Group since 2011. It is with sadness that I write this review. My account was blocked without my consent. I understand that they did it to protect me. However I have two cards with TFG and it was blocked because my little brother (whom I had opened the secondary card for in his name) bought some clothes on the account. I called in to unblock my account but after answering the security questions I was told I failed them. Then I was told to send in my ID and proof of address, and then today when I called they said I have to physically go into the store with my ID.

I did not even request for my account to be blocked. And now I have to waste time trying to unblock my account. I called into today, got the amount I owed and have fully paid of my account. If losing customers is what you prefer then I can happily go to another shop (of which there are plenty) and shop there. Since my account is now paid off, I would rather close it than go through the hassle of trying to unblock an account that I did not request to be blocked.