account

I am writing to formally dispute the charges on my TFG Money Account. When I opened this account, I was informed that I needed to take an item to activate it. I selected a pair of socks worth R100. I have not made any other purchases since.

Despite this, my account has been accumulating charges for service fees, phone call fees, SMS fees, interest, and various administrative costs. According to my recent statements, I now owe more than R1,400, which I find completely unacceptable and unjustifiable.

This situation amounts to mis-selling of the account. I was not properly informed of the full cost implications and ongoing fees associated with this account, especially if it remains inactive. I believe I have been misled into opening a credit account that has now placed me in unnecessary debt without receiving any benefit.

I am therefore requesting the following:

A full investigation and written explanation of the charges app**** to my account.