GD
Gavin D

1 reviews | Active since May 2013

04 Nov 2016, 15:45

Account

<p>Hi<br /> <br />I paid up my account in 2005 (11 yrs ago). Yesterday(3/11/2016) , I received a letter from TFG that I am in arrears of R200.99. <br />My credit limit and balance was zero until now. When I contacted them, they said that there are magazines that I precribed for since July 2016. <br />I never opt for any magazines. I have a spam blocker on my phone and when I contacted customer services they still had my old cell number on the system. <br />I asked them tro reverse the money and to close my account now. I don't know who works in the marketing department but surely this is *******. <br />My concern is that this is a negative influence towards my credit score.<br />Please have this sorted out ASAP. ***<br /> <br />Regards,<br />Gavin</p>

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Replies (1)
TFG
TFG's reply04 Nov 2016, 16:33
Official

Good day

Thank you for your enquiry.

Your e-mail has been escalated to the Accounts Department and a consultant will revert with feedback soon.

Thank you for contacting us in this regard; we assure you of our best service at all times.

Kind Regards

The Customer Support Team