ABSOLUTELY USELESS

My daughter who is a student had decided to open account with Sportscene. It has been over a week. We have made numerous calls, sent emails, whatsapped, inbox via facebook and to date we are being ignored. The person who deals with the whatsapp, just ignores all the messages. We were told to provide her ID number twice and then told an agent will be with us "shortly" and still we are being ignored. On Saturday one of the agents confirmed that they had received her paperwork and they just need to do the validation, yesterday we were told they had received her "payslips" but the name on the payslips are different to the name on the account application. MY DAUGHTER DID NOT SEND ANY PAYSLIPS. We were then put on hold and then eventually the call was cut and no decency to phone back. The service is absolutely pathetic and frustrating is an understatement.