Absolutely shocking service

So i decided a while back doing an eft payment to my sportscene account. This due to work restraints made it a little easier than going into the shop. I made payment month after month to ensure i am paid up. Suddenly for some reason my recent payment cannot be found. Checked the banking details and its identical to the one i previously paid in and which they confirmed they received. Now paying just a little higher payment they unable to track the payment. As requested more than once i forwarded proof of payment yet no response. Now only to find they have put my account in arrears. Money reflects paid into their account though. But hey they working from home as per the customer service agent. Now i have a poor reflection on record.