ABSOLUTELY PATHETIC CUSTOMER SERVICE

0 STARS. Firstly, I had made a online account payment on the 4th of February 2021 (which my bank card statement and a confirmation email from my banker proves) but it has still not been allocated to my account? I have an extensive email trail with a Nurjahaan Jabaar from your credit collections dept. a Siyavuya Nicola Kewana from your Debtors Admin dept. and a Felicity Benjamin from your Customer Services dept. but still nobody can seem to sort this matter out? I would love to know how many other customers have had a similar experience or maybe it's just me and I am being unreasonable about wanting the money I paid deducted from my account balance? Secondly, I had made a sportscene online purchase on my tfg card, on an item that was on sale as a gift but the size was too big for the person, when I went into the ballito sportscene branch to EXCHANGE it for a smaller size with the online invoice, swing tag attached to the item, etc. I was NOT TOLD that a REFUND then a NEW TRANSACTION would be completed, to my surprise when I checked my transaction history I was refunded the sale price paid and then charged the full price on the exchanged item! It was the same item but instead of exchanging/swapping it for a smaller size for a customer of 10 years your company does things like this? Maybe update your policies so that us customers will be aware of what to expect when trying to do a simple exchange.