MM
Marcel M
1 reviews | Active since Aug 2022
12 Aug 2022, 13:19
Absolutely **********
I’ve been getting the worst customer experience!!
I have made a payment on my account (23rd of July) through their app and they say they dont see the payment. Asking me to send POP but the method i used dont let you send a POP, but on my statements the payment shows, they don’t want to use my bank statements. I've been getting email after email stating that my matter has been resolved but nothing has changed on my transaction history or account balance.
This has been going on for 2 weeks and the issue has still not been resolved, how can the website payment reflect, but not their own apps payment?
This is the worst service i've had with any company!!
Helpful (0)
Replies (2)0
Replies (2)
TFG's replyOfficial
12 Aug 2022, 18:06Good day Marcel Meyer
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
TFG's reply12 Aug 2022, 18:06
Official
Good day Marcel Meyer
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
MM
Marcel M's updateReviewer Update
15 Aug 2022, 08:39"This matter will be addressed with the highest priority, your reference number will be sent to you shortly. "
It's been 3 days and still no reference number or one email.
Problem hasn't been sold and not a single word from TFG.
Customer support phones just ring. Absolutely disgusted with this support!!!
It's been 3 days and still no reference number or one email.
Problem hasn't been sold and not a single word from TFG.
Customer support phones just ring. Absolutely disgusted with this support!!!
MM
Marcel M's update15 Aug 2022, 08:39
Reviewer Update
"This matter will be addressed with the highest priority, your reference number will be sent to you shortly. "
It's been 3 days and still no reference number or one email.
Problem hasn't been sold and not a single word from TFG.
Customer support phones just ring. Absolutely disgusted with this support!!!
It's been 3 days and still no reference number or one email.
Problem hasn't been sold and not a single word from TFG.
Customer support phones just ring. Absolutely disgusted with this support!!!