Absolutely Furious!!!

Absolutely furious with the TFG Group, i purchased items online, wrong items were sent,eventually when i did get the Item it arrived with security sensor tag still attached, now i am inconvenienced to take it to the shop to have it removed! One of my other online purchases i am still waiting for since 18 JULY & has been saying out on delivery since 25 July it is now 2 August !! nobody can seem to locate this item!!!! I am extremely upset and everytime i call the call centre they are "Following Up" Flip Man there are purchase orders given why is it so hard to locate where the order is ???? I have been a customer of yours for many years & i am completely dumb struck on what is going on here.