ABSOLUTEL PATHETIC!!!!!!!!!!!

So I bought a Hisense TV online June 2020 and there was no issues w.r.t to my online purchase. This past Monday, the television refused to switch on. I've been on the line with the TFG customer care service as well as their online services on the number *** which turned out to be a rather frustrating exercise as it seems no-one seems to know what they doing. I eventually made my way today to their Hi Store at Maponya Mall with the TV in tow and was advised that they do not keep appliances at their premises but will have it booked in - there's no turn around time when technician will come to the house to assess and/or collect item. Now I ask - since the TV is still under warranty, where does it leave me as the consumer? I've been without a TV for 3 days and it's exhausting especially when you've got kids. PLEASE COLLECT YOUR TV AND REFUND MY MONEY OR GET THIS TV REPAIRED BEFORE THE WEEKEND - SURELY IT'S NOT TOO MUCH TO ASK? I EXPECT THE COURTESY OF A REPLY FROM QUALIFIED PERSONNEL.

Regards Jessica van der Westhuizen