A week and undelivered goods

I made a purchase online on the 29th May and have still not received my goodies. Your website clearly states delivery “within 3-5 working days” and it’s already been a week. I called your online shopping department on the 4th June, expressing my thoughts and was told “I assume it was for eid but I’m sure your son could wear an old pair of shoes”. This was very unprofessional. What also annoys me is the fact that he said he’d get back into contact with me as I told him my order status has been “despatched” since the day I placed it. I’m yet to receive a call as he said he’d contact the courier company first.

Thanks TFG for the best online service ever. A loyal and paying customer.