A 2 WEEK WAIT FOR A REFUND AND STILL NOT RESOLVED!!!!!

I bought a Volkano Drone (or so I thought) online from TFG on 22 July 2020, on the 26th of July I got sent an e mail stating that there is no stock and that my funds would be returned to my credit card. I phoned TFG Online on the 31st of July and the consultant said it would be in my account no later than FRIDAY THE 7TH OF AUGUST 2020. It is now the 11TH OF AUGUST and I phoned in again where the consultant said I MUST PHONE THE BANK TO RELEASE THE FUNDS????!!!!!!!!!!! How PATHETIC (YOU DON'T CARE ABOUT YOUR CUSTOMERS IF YOU DON'T GET MONEY OUT OF THEM). I WANT THIS RESOLVED TFG!!!!!! I HAVE WAITED OVER 2 WEEKS FOR MONEY TO BE RETURNED TO MY ACCOUNT BECAUSE OF YOUR INCOMPETENCE!!!!!! I have never had such issues with other online companies. I will be closing my account with you as well as I am tired of your constant PATHETIC service!!!!!