JA
Justin A
1 reviews | Active since May 2022
25 May 2022, 12:26
*** TFG account closed but open
***
After paying my account in full I still receive statements and my account is debited. I have all the communication via email and calls but yet they *****ing money out of my account. Every follow up email is the same that next month it will be closed and yet it's been months. Most pathetic customer service I ever dealt with
After two debit orders (*****'s) Im told via there last correspondences in June and this has been the case for the past few months.
I closed the account!!!! Months ago
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Replies (2)
TFG's replyOfficial
25 May 2022, 13:07Good day Justin
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused
you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be
happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused
you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be
happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply25 May 2022, 13:07
Official
Good day Justin
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused
you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be
happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused
you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be
happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
JA
Justin A's updateReviewer Update
26 May 2022, 07:13Dear TFG Customer,
Thank you for contacting TFG.
Your request has been resolved on 25-May-2022 with reference number CS-760410, relating to:
Nonsense, I get contacted by TFG representative, told that they will make my balance zero so that my account can be closed ,
But I paid this account up months ago and requested it closed and yet it's still open .
When I asked and about the debit orders that went off I'm told that my account would be credited and will not be closed .
So I won't get refunded the money stole out of my account I would get credited and then he can't close my account.
Very clever guy that called me, yes they debit my personal account ,***** my money out and tell me if I want account closed ,if they credited my account not refund the theft, my account will be open.
And email received, As a goodwill gesture, like they doing me a favor.
Another thing was told I'll receive an email with ref number of the call and agents name, cause I would have put this geniuses name there.
Pathetic
Thank you for contacting TFG.
Your request has been resolved on 25-May-2022 with reference number CS-760410, relating to:
Nonsense, I get contacted by TFG representative, told that they will make my balance zero so that my account can be closed ,
But I paid this account up months ago and requested it closed and yet it's still open .
When I asked and about the debit orders that went off I'm told that my account would be credited and will not be closed .
So I won't get refunded the money stole out of my account I would get credited and then he can't close my account.
Very clever guy that called me, yes they debit my personal account ,***** my money out and tell me if I want account closed ,if they credited my account not refund the theft, my account will be open.
And email received, As a goodwill gesture, like they doing me a favor.
Another thing was told I'll receive an email with ref number of the call and agents name, cause I would have put this geniuses name there.
Pathetic
JA
Justin A's update26 May 2022, 07:13
Reviewer Update
Dear TFG Customer,
Thank you for contacting TFG.
Your request has been resolved on 25-May-2022 with reference number CS-760410, relating to:
Nonsense, I get contacted by TFG representative, told that they will make my balance zero so that my account can be closed ,
But I paid this account up months ago and requested it closed and yet it's still open .
When I asked and about the debit orders that went off I'm told that my account would be credited and will not be closed .
So I won't get refunded the money stole out of my account I would get credited and then he can't close my account.
Very clever guy that called me, yes they debit my personal account ,***** my money out and tell me if I want account closed ,if they credited my account not refund the theft, my account will be open.
And email received, As a goodwill gesture, like they doing me a favor.
Another thing was told I'll receive an email with ref number of the call and agents name, cause I would have put this geniuses name there.
Pathetic
Thank you for contacting TFG.
Your request has been resolved on 25-May-2022 with reference number CS-760410, relating to:
Nonsense, I get contacted by TFG representative, told that they will make my balance zero so that my account can be closed ,
But I paid this account up months ago and requested it closed and yet it's still open .
When I asked and about the debit orders that went off I'm told that my account would be credited and will not be closed .
So I won't get refunded the money stole out of my account I would get credited and then he can't close my account.
Very clever guy that called me, yes they debit my personal account ,***** my money out and tell me if I want account closed ,if they credited my account not refund the theft, my account will be open.
And email received, As a goodwill gesture, like they doing me a favor.
Another thing was told I'll receive an email with ref number of the call and agents name, cause I would have put this geniuses name there.
Pathetic