5th Time attempting to apply for a secondary card

I am applying for my secondary card for the 5th time: 1st time: The call centre never received the application 2nd time: The store printer ink was finished so scan did not go through clear and had to re-send the application. 3rd time: The store emailed the wrong form - old application. Had to re-do the application again. 4th time: Emailed application on the 5th of August. I have been following up weekly and the contact centre staff told me that application is with back office being processed. On the 20th of August I was told by Ulthmaan at the call centre I have to send the application again because they did not receive it. 5th time: I emailed the application again on the 20th of August to Nasheetaa, when I called the contact centre they do not know this person and cannot confirm if application was received.

This is ridiculous service!