5 months down the line, two complaints on Hello Peter. Issue still not resolved.
<p>It is now more than 5 months since the order was placed and i haven't recieved any assistance from TFG group. Below is my first complaint quoted: <br /> <br />"I placed an online order (p ********** 4) on Markham on 29 Nov 2016 To be delivered via their Pargo service to a local store. I was then told the deliuvary would be delayed as the drivers were on strike. It was closer to the festive season so i informed TFG about this and it was agreed telephonicaly that the order would be cancelled and my account refunded. I was never refunded. I then recieved an email that my order was collected (I don't know by who. Certainly not me). I spoke to the online store people again and Pargo and was promised this would be sorted. I have still receieved no feedback. I have been ****med by TFG for over R1000. Countless emails and phone calls. Messages to their Facebook page. Not happy at all."</p>
Good day Sandile Lunga Nkosi
Thank you for your comment.
The information has been escalated to the E-commerce Department and a service champion will contact you shortly.
We thank you for contacting us in this regard and assure you of our best service at all times.
Kind Regards
The Customer Support Team
Good day Sandile Lunga Nkosi
Thank you for your comment.
The information has been escalated to the E-commerce Department and a service champion will contact you shortly.
We thank you for contacting us in this regard and assure you of our best service at all times.
Kind Regards
The Customer Support Team
