5 EMAILS, 11 CALLS NO LUCK

<p>Placed an online order on 08/01/2017, website was experiencing technical difficulties and payment could not be processed. Logged into my order on 09/01/2017, successfully paid, R2599 was deducted from my account. On 10/01/2017 i logged in to see progress and noticed payment had not been allocated. Called the 0861 number, was told that payment can take up to 24 hours to reflect and was told to check on 11/01/2017 after 12. Which I did and no payment reflecting yet, Called the 086 number at 2pm, while talking to an agent, I received an email stating that my order has been cancelled. it is now 23/01/2017 - still no refund from TFG. Have dealt with Ahmeer, Tasniem, Clinton, Oscar and Cheryl who all have different stories.</p> <p>Have also sent emails to the customer services email. One sent on 12/01/2017 was deleted today, without being read - received confirmation email stating so.</p> <p> </p> <p>Have spoken to Norma (Shift Leader) today and requested that a senior manager contact me - lets see what happens.</p> <p> </p> <p>ALL I WANT IS MY R2599 BACK it has been 14 days</p>