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I opened an account with the TFG group, not only did they get my details wrong on my account submitted, but they also did not submit my debit order form that they have filled in at the store. I opened the account with my Licence and not my ID document as I have lost my ID and I have not yet app**** for a new one at the time and they have agreed to open the account. Once I phoned in to follow up on the fact that no debit orders have gone threw on the account and that I wanted to have access on the app which it's not allowing me I found out that my details are incorrect and I failed my security question for my ID that I never had and I had explained this many a times, I do not have the time or means to keep driving to a mall to pay my account thus the debit order or payment by app which TFG is not allowing me and they have blocked my account. I cannot re-open the account as I do not have a ID only a license and awaiting my ID. All staff have been VERY unhelpful and won't allow me to speak to management. My option now as they are unhelpful and unwilling to help is to allow my account to run it's 3 year course, let it prescribe and let the law tell them to close my account and become debt free of TFG!!!