3rd complaint, no response a month later

This is the 3rd Hello Peter complaint that I have logged and to date no one has called me or emailed me requesting information or providing feedback about my complaint.

I am still waiting for my monies to be credited back onto my account. 16 working days since my initial complaint and I keep getting responses on Hello Peter that it has been escalated but no one bothers to actually pick up the phone to give me feedback.

This is ridiculous. If I do not receive feedback from you guys by the end of this day, I will proceed to send numerous emails to Jane Fischer, Stuart Baird, Darwin van Rooyen, and every single person that is part of management of The Foschini Group.

You guys ***** money from my account for years without my consent and now do not want to give my money back!