10 working days since last complaint, still no feedback
I logged a complaint about TFG on 12 February 2018 regarding an insurance policy that was added to my account without my consent.
I have requested feedback on numerous occasions (posting on HP, emailing them) to date I have only received a response that the matter has been escalated, no email or call.
It is now 10 working days since my Hello Peter complaint and I have not received any feedback from these *********** people. All im asking for is my money back yet it takes these people over 2 weeks to still "investigate" and give me a simple call with any type of feedback.
Good day shanicev
Thank you for your comment.
The information has been brought to our attention and will be escalated to the Marketing department for assistance.
We thank you for contacting us in this regard and assure you of our best service at all times.
Kind Regards
The Customer Support Team
Good day shanicev
Thank you for your comment.
The information has been brought to our attention and will be escalated to the Marketing department for assistance.
We thank you for contacting us in this regard and assure you of our best service at all times.
Kind Regards
The Customer Support Team