your contact centre supervisors are useless

Let's back track to 8 September 2015, I requested my ex husband's phone number to be removed from my account as we had just gotten divorced and he had opened a new account within the TFG group to move his phone number to. I was promised by a supervisor that this had been done. <br> <br> let's forward to 2 February 2016, my ex advises me that his phone got ****** and that he needs my help with a sim swop - i ask why and his answer is \because my phone number is still listed with your account\" !!! How is it possible that the Supervisor i spoke to on 8/9/15 can make a promise to have this sorted out and then a few months later i find out that it's not!!!! <br> <br> Please contact me back urgently to sort this matter out!!! "