SJ
Sylvester J

1 reviews | Active since Jan 2015

19 Jun 2015, 13:44

Worst Customer Experience Ever

I had taken out 3 One2one products through Mtn via Foschini.<br> My account is paid at the store every month, the amount stipulated to me at the store.<br> AS I DONT GET ANY STATEMENTS<br> However, my account went into arrears and they blocked my cellphone.<br> Even if i login to my account on the internet, it does not show me the arrears.<br> I phoned the one2one call centre to no avail.<br> I think this is such a harsh way to treat customers as my work depends on my phone.<br> If i dont work, how am i going to pay my account ?<br> One2one and the Foschini group SUCKS.

0
Replies (1)
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply19 Jun 2015, 16:13
Official
Hello spjoseph,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will escalate your query accordingly.

Your patience and understanding is appreciated.

Kind regards,
One2One Team

Best regards,