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retasha C

1 reviews | Active since Oct 2012

02 Apr 2015, 21:18

Unacceptable

I took out this contract with you guys two weeks ago, waited for delivery which the courier brought last week and Tuesday, I read it will be activated within 2 or 3 days, I called yesterday to inform you guys its still not activated.<br> I spoke to Winn and informed her to activate my contract, I spent R33 and ran out of airtime, at no point in time did she take the initiative to call me back, I should not have called you guys in the first place and wasted my R33, my account should have been activated as stipulated in your contract, this is the reason why I want this contract cancelled with immediate effect before I log a complaint with the Consumer Tribunal, its totally pathetic how non service was given to me. <br> <br> Description: MTNSIM, Serial number: ***, Puk nr. ***5

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Replies (1)
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply05 Apr 2015, 10:44
Official
Hello retashaclinton17,

We are so sorry to hear about your disappointing experience with our One to One contract. We try our best to offer all customers great customer service and are disappointed to hear that you did not experience this. We apologise for the inconvenience and will escalate this matter for urgent resolution to the correct team.

As this is the Easter weekend, please expect a response on Tuesday 7 April. Your patience and understanding is appreciated.

Kind regards

One to One Customer Care

Best regards,