SV
Sibusiso V

1 reviews | Active since Feb 2022

06 Sept 2024, 17:43

TFG sim/*****ulent billing invoiced on my Markham account

On the 23rd of July 2024 I went to jet eloff Street to purchase a phone on my Markham account but to my surprise the consultant and the phone division by the name of bongani added a TFG sim without my knowledge to my purchase to make matters worse I did not get the sim and airtime to the value of R495 has been billed on my TFG account card which has bought the balance owing high this is ***** I will be opening a case next week on this person to be removed or dismissed and charges of the sim card removed from my monthly statement totally unacceptable and ********* I've got all the evidence to open case im highly disappointed and hope this matter will be dealt with accordingly you can imagine how many other customer are being de*****ed and they dont check their statements this has to stop bongani from Jet Eloff street needs to be held accountable I will make sure of that and TFG must investigate and remove false billing added to my account further details to follow in the new week.

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Replies (8)
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply07 Sept 2024, 08:14
Official
  Good Day Sibusiso Valoyi  ,

We apologies for the poor experience. A TFG Connect representative will get in touch with you directly.

Kind Regards
The TFG Connect Team 
SV
Sibusiso V's update12 Sept 2024, 20:15
Reviewer Update
Good day, please be advised I have submitted relevant Affidavit, ID, proof of purchase and dispute form for amount of R495 to be removed from my Markham account please ensure my billing is rectified and that amount is removed from my invoicing when you have concluded investigations on your end.
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply13 Sept 2024, 08:15
Official
Good Day Sibusiso Valoyi  ,

Thank you for contacting TFG Connect.. A TFG Connect representative will get in touch with you directly.

Kind Regards
The TFG Connect Team 
SV
Sibusiso V's update23 Sept 2024, 13:45
Reviewer Update
I have since supp**** documents for a TFG sim that was added to my Markham account *****ulently on the 12th of September 2024 together with dispute form and still no feedback I followed up on the 17th still no feedback I have received my TFG account statement with the transaction of the sim airtime purchases sho will pay? I won't if this is not resolved I will take matter further this is unacceptable.
SV
Sibusiso V's update06 Oct 2024, 10:05
Reviewer Update
Good day its the 6th of October 2024 I've since supp**** a dispute regarding sim on the 12th of September 2024 and still this is not resolved? What should happen should I open a case with SAPS for this to be attended to?
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply07 Oct 2024, 08:12
Official
Good day Sibusiso,

We apologies for the delay. A TFG Connect representative will get in touch with you shortly.

Kind Regards,
The TFG Connect Team
SV
Sibusiso V's update22 Oct 2024, 14:53
Reviewer Update
It is the 22nd and still no feedback regarding any of my queries regarding TFG sim Emile or manager are not assisting when will my matter be resolved? If you call manager is busy??????????????????? Can any of you ****en take your customers serious
TFG Connect Airtime & Data
TFG Connect Airtime & Data's reply22 Oct 2024, 15:13
Official
Good Day Sibusiso,

We apologise for the poor experience. A TFG Connect representative will get in touch with you directly.

Kind Regards
The TFG Connect Team